At Welcome Account, protecting your personal data is our priority.
Whether you use the website https://welcomeaccount.com (the "Website") and/or Welcome Place's Web App (the "Web App") as our client (the "Client"), we may collect personal data about you.
The purpose of this policy is to inform you about how we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the "GDPR") and French Data Protection Law n° 78-17 of 6 January 1978 (together the "Applicable Regulations").
The data controller is Welcome Place, a French joint stock company, registered with the Registry of Trade and Companies of Paris under the number 920 756 020 and whose head office is located at 60 rue François 1er - 75008 Paris ("Us"or "We").
Personal data is a data that identifies an individual directly or indirectly, in particular by reference to an identifier such as a name.
We may collect the following personal data:
We inform you, when collecting your personal data, whether some of these data are mandatory or optional.
Objectives
|
Legal basis |
Data retention period |
To provide you with our services available on our Web App through your account and deliver bank cards |
Performance of a contract to which you are party and/or taking steps at your request prior to entering into a contract |
When you have created your account: personal data are retained for the duration of your account.
Your connection logs are kept for 1 year.
In addition, personal data may be archived for probationary purposes for a period of 5 years.
|
To perform operations related to contracts, orders, invoices, and customer relationship management |
Performance of a contract to which you are party |
Personal data are retained for the duration of our business relationship.
In addition, personal data may be archived for probationary purposes for a period of 5 years. |
To create a database of customers and prospects |
Our legitimate interest in developing and promoting our business |
For our customers: their personal data are retained for the duration of our business relationship.
For our prospects: their personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action). |
To comply with the legal obligations applicable to our business, in particular banking and financial regulations (e.g. with regard to the fight against money laundering and the financing of terrorism, the fight against tax fraud, the fight against corruption, etc.). |
Comply with our legal and regulatory obligations
|
Invoices are archived for a period of 10 years.
Data relating to the fight against money laundering and the financing of terrorism are kept for 5 years from the end of our contractual relationship. |
To send newsletters, requests and direct marketing mailings |
For our customers: our legitimate interest in winning customer loyalty and informing our customers of our latest news
For our prospects: your consent |
Personal data are retained for a period of 3 years starting from the last contact with us (e.g. communication, action) or until you withdraw your consent. |
To improve our services |
Our legitimate interest in improving our services |
Recording of telephone calls: 6 months from the date of collection.
Telephone call content analysis documents: 1 year from the date of collection. |
To manage your opinions on our products, services or content |
Our legitimate interest in collecting your opinions on our products, services |
Data are retained 2 years from the publication of the opinion. |
To answer to your information request and other inquiries |
Our legitimate interest in responding to your inquiries |
Personal data are retained during the processing of your request and is deleted once the request has been processed. |
To process your applications and to manage interview (pre-selection of candidates, contact to evaluate the candidate's ability to fill the position, finalization of the recruitment process) |
Execution of precontractual measures |
Your data are kept in an active database for the duration of the recruitment process until the hiring decision is made.
If your application is rejected, your data may be kept for 3 months after the end of the recruitment process, in order to be able to provide you with explanations on the reasons that led to the rejection of your application.
Your data may be kept in an intermediate archive for evidential purposes for 5 years from the date of the hiring decision. |
To elaborate analytics on navigation and improve our services |
Our legitimate interest in analyzing the composition of our customer base and improving our services |
Data are retained for 25 months.
|
Fighting fraud (including verifying your identity as part of our KYC obligations, taking into account international economic and financial penalties) |
To comply with our legal and regulatory obligations |
For data related to identity verification, the data are kept for 2 years.
Assessment of the relevance of the alert: data are kept for a maximum of 6 months from the time the alert is issued, the time it takes for us to qualify the alert. We delete without delay the alerts qualified as not relevant.
Retention of the alert qualified as relevant: the data are kept for 5 years from the closing of the fraud file. |
Combating money laundering and terrorist financing |
Comply with our legal and regulatory obligations |
Data relating to the fight against money laundering and the financing of terrorism are kept for 5 years from the end of the contract. |
To process data subjects' requests to exercise their rights |
Our legitimate interest in responding to your requests and keeping records of them |
If we ask you a proof of identity: we only retain it for the necessary time to verify your identity. Once the verification has been carried out, the proof is deleted. The information allowing the management of your requests to exercise your rights under the GDPR will be kept for 3 years from the date of the request. |
The following categories of recipients will have access to your personal data:
Your personal data is hosted for the duration of the processing on the servers of the company Microsoft Azure, located in the European Union.
As part of the tools, we use (see article on the recipients of your personal data, especially our processors), your personal data may be transferred outside the European Union. The transfer of your personal data in this context is secured with the use of following safeguards:
You have the following rights with regard to your personal data:
You can exercise these rights by writing us using the contact details below. For this matter we may ask you to provide us with additional information or documents to prove your identity.
For more information on cookies management, please consult our Cookies Policy.
Contact email: [email protected]
Contact address: Welcome Place - 60 rue François 1er 75008 Paris
We may modify this privacy policy at any time, in particular in order to comply with any regulatory, jurisprudential, editorial or technical change. These modifications will apply on the date of entry into force of the modified version. Please regularly consult the latest version of this privacy policy. You will be kept posted of any significant change of the privacy policy.
Entry into force: 13/12/2023
Welcome Place, a société par actions simplifiée (simplified joint stock company), registered in the Nanterre Trade and Companies Register under number 920 756 020, with its registered office at 60 rue François 1er 75008 Paris, is a payment service agent (#737375) of OKALI, an electronic money institution authorized in France and supervised by the ACPR (Autorité de Contrôle Prudentiel et de Résolution, 4 place de Budapest - CS 92459 - 75436 PARIS Cedex 09), a simplified joint stock company with a single shareholder and share capital of €5.660,962, registered in the Paris Trade Register under number 8901117761, established and having its registered office at 50 rue de la Boétie 75008 Paris. Okali is a subsidiary of La Fabrique by CA, the Crédit Agricole Group's start-up studio (827 899 394 R.C.S. Paris, 50 rue La Boétie, 75008 Paris, FR 02 827 899 394).
Welcome Account is a company with a mission to provide simple, incisive financial solutions to all newcomers who come to Europe to work, study or simply live.
Welcome Place, a société par actions simplifiée (simplified joint stock company), registered in the Nanterre Trade and Companies Register under number 920 756 020, with its registered office at 60 rue François 1er 75008 Paris, is a payment service agent (#737375) of OKALI, an electronic money institution authorized in France and supervised by the ACPR (Autorité de Contrôle Prudentiel et de Résolution, 4 place de Budapest - CS 92459 - 75436 PARIS Cedex 09), a simplified joint stock company with a single shareholder and share capital of €5.660,962, registered in the Paris Trade Register under number 8901117761, established and having its registered office at 50 rue de la Boétie 75008 Paris. Okali is a subsidiary of La Fabrique by CA, the Crédit Agricole Group's start-up studio (827 899 394 R.C.S. Paris, 50 rue La Boétie, 75008 Paris, FR 02 827 899 394).